Terms and conditions of sale

TERMS AND CONDITIONS OF SALE

These terms and conditions can also be found on the reverse of your paper invoice

All sales from Walmar Trading Limited (“the Company”) dba “L Furniture” are final. These terms and conditions also apply to all distance sales contracts.

At time of ordering, it is the customer’s duty to determine whether or not the items will fit through doors, passageways, in elevators, etc and also fit where they would like it to be placed. We do not accept items back once dispatched.

Mattresses & Box springs:

i) Our customers can sleep soundly knowing that their mattresses and box springs are BRAND NEW. We will only accept the return of mattresses and box springs for store credit, if they are still sealed in their original packaging, with an original invoice and in original condition within 24 hours of purchase. Re-taped packaging will not be accepted for return. Give yourself at least 90 nights use to adjust to your new mattress. Mattresses may feel firmer when new and will soften a little with usage.

ii) Familiarize yourself with the mattress warranty. For the mattress warranty to apply on any of the mattresses we sell, a mattress protector must be used. Not using a protector will void any warranty.

Iii) All mattresses are hand made. As such, there may be a variance of up to 1.5″ either way on the dimensions stated. This is industry standard and considered normal.

All custom made items:

i)As the name suggests, custom made products are made specifically to your specifications. With this is mind, we request a minimum of a 50% non-refundable deposit for any custom made product.

ii)The company has no direct control over the time frame or delays in the manufacturing of custom made products. Whilst every endeavour is made to ensure time frames are met, deposits are not refundable and no discounts are given due to time extensions out of our control.

iii)At time of ordering, it is the customer’s duty to determine whether or not the custom made furniture will fit through doors, passageways, in elevators, etc and also fit where they would like it to be placed. We do not accept custom items back for refund.

iv)Seats will be firmer when new and do soften with usage. Dye lots of items ordered may differ from samples in the showroom. Additional pieces ordered later may be supplied in a different dye lot, giving a small variance in colour.

Deliveries:

i)This service is only applicable if indicated as such on the front of the invoice. We offer two levels of delivery. Basic delivery and delivery with set up. Both of which are chargeable. It is your duty to make sure that access to the property is not blocked in any way and that snow is cleared from all paths to be used.

ii)Basic delivery: Delivery is to a room of your choice on ground floor only unless a service elevator is available. It does not include any setup, furniture dismantling, furniture removal or rearranging, space clearing or packaging removal. Entry to the premises must be clear and free of any obstacles. Please have the room that the delivery is to be placed in free and clear on your scheduled delivery date.

iii)Delivery with set up: Includes the above terms for basic delivery but also includes the assembly of the products purchased from us, placement of the products in the rooms of your choice and removal of packaging materials. This service covers carrying the product up a maximum of two (2) flights of stairs, unless a service elevator is available.

iv)You are required upon completion of delivery to sign the delivery note indicating that you received your order in full, that there were no damages or defects and that the assembly was completed (if applicable). Any damage to the product or incomplete assembly that is not noted on the delivery slip will be the responsibility of the customer.

v)By allowing our staff, vehicle and equipment onto your property you accept responsibility for any damages that may occur to your property, goods and persons. Neither the staff or the Company will be held responsible for any damages, caused by staff, equipment or vehicles, to the customer’s property or persons whilst staff, equipment or vehicles are on the premises for delivery and/or setup purposes.

vi)Our staff are not permitted to carry out other tasks on your property other than those required to deliver and/or set up your purchases. By working outside of these guidelines puts our staff at risk of not being covered by Worksafe B.C. if an accident should occur.

vii)Delivery and set up fees are non-refundable.

Storage:

i) We reserve the right to charge for storage if items are to be held for longer than 90 days from date of order.

Pick Up:

i)We will gladly assist you in the loading of your vehicle when you purchase from us. However, all responsibility for your vehicle’s packing is for the customer. We will not be held responsible for any damage to your vehicle, persons or products when helping to load your vehicle. It is the customer’s responsibility to ensure that all purchased items are loaded and tied down appropriately where necessary.

Warranties:

i)All items, unless otherwise noted, are brand new and in original packaging. The length of the manufacturer’s warranty and what is covered varies for each individual manufacturer and item. All warranty issues are subject to the manufacturer’s terms and conditions as detailed in their warranty policies; therefore, all replacements must be approved by the manufacturer.

ii)Warranties only apply to the original purchaser and only for items at the original address. As is industry standard, all floor models are sold without warranty. No warranties apply to any items used commercially, including AirBnB.

iii)It is our primary goal to ensure you receive your order safely and promptly. If you receive your order damaged, or if it has defects, please be assured that the Company will do everything possible to resolve your claim quickly and efficiently.

iv)The most import thing to remember is to inspect your order for visible damages when it is collected or while it is being delivered. If you see damages to the boxes or product, it MUST be noted on the delivery receipt.

v)Open up all boxes within 5 days of collection or delivery and make sure all the pieces are intact. If there are damages, you will need to email us pictures within 5 days of collection or delivery showing the damages.

vi)Failure to inform us of damages to your order within 5 days will result in your claim being denied. If a claim is denied, any costs for repairs or replacement parts will be paid for by the customer.

vii)When making a warranty claim it is the customer’s responsibility to provide a copy of their original invoice. Failure to do so will result in the claim being denied.

viii)Costs of return shipping to our store are for the customer, as are costs of shipping replacement parts from our store.

ix)In the event of a warranty claim and the manufacturer no longer stocks the exact same product needed for a replacement, the customer will be issued with a store credit for the original amount of the cost of the goods purchased as stated on the invoice, but not including any delivery or set up costs. No refunds will be given.

General: Leniency on any one of the above individual terms does not imply that they no longer apply and/or that leniency will be given on any of the other terms.