1.Your prices are too cheap, what is wrong with the product?
Absolutely Nothing! We work on small mark ups and fast turnover. All our sales are final. Our overheads are kept very low. A non-fancy showroom, no big advertising budgets on TV, Radio, etc. and most of our customers coming to us from recommendations. We do not employ any pushy sales reps who work on commissions. All of these things help us to charge you less. WE DO NOT PRESSURE SELL.
2.Do you only sell what is on your showroom floor?
NO! We display what is currently the most popular. We have access to many, many options for furniture, beds, sofas, ottomans, etc. Just browse through our website and see what else is available.
3.If I buy today, how long do I have to wait to get my goods?
Nearly all of the mattresses on the showroom floor we always keep in stock. If you buy today you can take the mattress away with you at the same time. Most items of furniture on the floor we also keep in stock. Again, you can take it with you on the same day that you purchase. If an item is out of stock, it is usually less than a week until we get in stock again from our Vancouver warehouse.
4.How long do custom made goods take to get?
Depending on the time of year, on average it is 3-4 weeks. This includes the wooden bed sets, sofas, sectionals, ottomans and beds. If you can’t wait, many of the custom made sofas/sectionals are kept in stock, in popular fabric choices.
5.Do you deliver?
Yes we do. The delivery fee is based on your location within the Okanagan. e.g. Delivery within Kelowna is just $85 and includes room placement.
6.Does delivery include the setting up of my items?
Unless you have asked and paid extra for set up or special delivery, the delivery fee covers your items being delivered to the room of your choice.
7.What warranties do your items come with?
These vary depending on the items you have bought. On custom made sofas and sectionals it is a life time warranty on the frame. On mattresses it is usually a 10 year warranty. Imported items usually have a 1 year warranty.
8.Do I have to use a mattress protector on my new mattress?
YES – If you want the warranty to be valid. All manufacturers of quality mattresses will insist that you use a mattress protector if you want the warranty to be valid. Use one you already have, or buy one from us at a really good price!
9. What is your return policy on mattresses & box springs?
We do not offer any comfort guarantees, our prices just don’t allow us to supply two or three mattresses when we sell one. All sales are FINAL. Our customers can sleep soundly knowing that their mattress and box spring are BRAND NEW. We will only accept mattresses and box springs back if they have not been slept on, are still sealed in their original packaging, with an original invoice and within 24 hours of purchase. Re-taped packaging will not be accepted for return. Would you like to buy a second hand mattress when you are expecting and paying for a new one? If the mattress is defective the warranty will apply. This is not us being difficult -Just think of the possible consequences. A mattress is accepted as a return that comes from a home with fleas or bed bugs. This then infects our store and products and then goes into YOUR HOME!!
10.Are you mattress sizes exact?
Our mattresses are hand made. As such, there may be a variance of up to 1.5″ either way on the dimensions stated. This is industry standard and considered normal.
11.Where is your furniture made?
The sources are many but include mostly Canada (always our first choice), USA, Malaysia, Vietnam and China. We always try to source Canadian products first and then North American. Quality is also a major factor in deciding on where we source from. Please note that we DO NOT sell ANY Ashley Products.
12.Why do the items on your showroom floor keep on changing so often – are they one-offs?
The stock on our show room floor changes on almost a weekly basis. We like to keep up with the latest trends and products available. We also like to keep things interesting. Our only advice to you to avoid disappointment, is to buy it when you see it!
13.Isn’t the line “this is my last one” just you trying to get us to buy the item?
NO! We just don’t wont you to be disappointed with us for not warning you. Our motto in business has always been “treat people as you would like to be treated”.